Client claims
Insurer claims lines for your clients, and our claims team if you need us.
My client needs to make a claim. What should I do?
If your client has had an accident or incident, they should tell their insurer as soon as possible. They can contact their insurer directly using the emergency claims helpline number in their policy booklet or below.
| Insurer | Type of claim | Telephone |
|---|---|---|
| Aviva | Motor | 0800 246876 |
| Allianz | Motor | 0370 6064912 |
| AXA Haulage Assistance Services | Motor | 0345 9004185 |
| AXA Haulage Assistance Services | UK accident recovery & UK breakdown | 0800 3898253 |
| AXA Haulage Assistance Services | Windscreen | 0800 269661 |
| AXA | Goods in transit | 0345 6002716 |
| AXA | Public liability | Contact our claims team on 01242 544 544 |
| AXA | Employers’ liability | Contact our claims team on 01242 544 544 |
| ERS | Motor | 0330 1235991 |
| ERS | Vehicle breakdown (where a separate policy provides the cover) | 0800 243783 |
| ERS | Vehicle breakdown alternative number | 01277 720718 |
If in doubt, call our claims team on 01242 544 544.