Make a claim
Who to call, what to do first, and the guidance for each of your policies.
If something has happened
Make sure everyone is safe
If anyone is injured, call 999.
Report it straight away
Use the contact for your cover below. Insurer claims lines for vehicle policies are open 24 hours a day, 7 days a week.
Let us know
Call Ratcliffes on 01242 544 544, Monday to Friday, 9am to 5pm. We will help you with the rest.
Who to contact for your cover
Not sure which policy you have? Call us on 01242 544 544 and we will point you to the right place.
HGV, mini fleet, tipper and mixer
Commercial vehicle policies
Report it to your insurer’s 24-hour claims line. The number is in your policy booklet and on the guidance page.
Our claims team: Sara Bloxsome 01242 544507, Stuart Hooper 01242 544508
Courier and light haulage
Motor, goods in transit and liability
Goods in transit: ITAL on 020 8269 7651 (out of hours 07764 157252).
Public or employers’ liability: Charles Taylor on 01243 219599.
Motor: your insurer’s 24-hour claims line.
Media and cyber
Media industry and cyber liability policies
Craig Snow at Ratcliffes on 01242 544515 or craigsnow@ratcliffes.co.uk.
Personal accident and business travel
Handled by Sedgwick, the claims administrator
Report a claim online or call 020 7858 1980.