Annual business travel insurance: how to report a claim
How to make a claim under Annual Business Travel Insurance. Use the Sedgwick online portal or contact the claims team for assistance.
We understand that making a claim following an incident while travelling can be stressful. Our aim is to make your claim as smooth as possible.
The appointed claims administrator handles all claims under this Annual Business Travel Insurance policy.
How to notify a claim
Please report any accident, incident, loss, or circumstance that may give rise to a claim as soon as reasonably practicable.
The most efficient way to notify a claim is to use the online claims link below.
Claims administrator: Sedgwick
Online:
Report a claim online
Telephone:
020 7858 1980
Email:
accelerantclaims@ie.sedgwick.com
Post:
Sedgwick Outsource Services Ireland Ltd
Merrion Hall, Strand Road
Sandymount
Dublin 4, D04 K744
Ireland
Information to include with your claim
When contacting Sedgwick, please ensure you:
- State that you are insured under an Annual Business Travel Insurance policy arranged by Ratcliffes
- Provide your policy number, shown on your Policy Schedule
- Include details of the incident, including dates, locations, and circumstances
Clear and accurate information helps Sedgwick handle your claim promptly.
Premium payment condition
Claims will only be considered where premium payments due under the policy have been paid from the commencement date of cover.
Supporting information and cooperation
To assess and process a claim, Sedgwick may request supporting information, which may include:
- Medical reports or access to relevant medical records
- Travel documents or proof of journey
- Receipts, invoices, or financial records relating to the claim
- Police reports or official statements, where applicable
Sedgwick may also ask you to cooperate with reasonable medical examinations or assessments where required under the policy terms.
Policy terms
All claims are subject to the policy wording, conditions, limits, and exclusions. Your Policy Schedule and Policy Wording documents give full details.
Need help?
If you have general questions about your policy or need help locating your documents, you may contact Ratcliffes.
Ratcliffes Insurance Brokers
Tel: 01242 544 544
Wolseley House, Oriel Road
Cheltenham, GL50 1TH
For claim handling decisions or updates on an existing claim, please contact Sedgwick directly using the details above.